LEGAL · EFFECTIVE 30 SEPTEMBER 2026
Request deletion of your information without logging in and without a fee.
You may request deletion of eligible information held by Automexon without logging in and without paying a deletion fee. This process covers records held by Automexon for enquiries, customer accounts and enabled services, including Automexon WhatsApp Automation when applicable.
Email automexon@gmail.com with the subject: Data Deletion Request. Include enough information for Automexon to locate the relevant records, such as:
• your account or enquiry email address;
• your business name;
• the connected business or WhatsApp number, if relevant;
• an invoice or account reference, if available; and
• whether you want specific records deleted or the entire Automexon account deleted.
Do not send passwords, one-time codes, access tokens, API secrets or private keys.
To protect customers and prevent fraudulent deletion requests, Automexon may request reasonable information to verify identity, account ownership or authority to act for the business. If the relevant records are controlled by an Automexon business customer, an end user should normally contact that business first. Automexon will assist the business with an authorized request within the scope of our role.
Where held by Automexon and eligible for deletion, a verified request may cover account profile information, enquiry records, uploaded contacts, tags, notes, conversation or message content, message metadata, templates, campaigns, integration configuration, platform records and related customer data. Disconnecting a Meta/WhatsApp or other integration and deleting records stored by Automexon are separate actions. Tell us if you want both.
If Automexon provides a self-service account-deletion option in the future, using that option may start the deletion workflow described here. Where no self-service option is available, email remains an accessible deletion route.
Automexon may retain limited records where reasonably necessary for legal, tax, accounting, security, fraud-prevention, chargeback, dispute-resolution or enforcement purposes. Where an exception applies, retained information will be limited to the relevant purpose and will not be used for unrelated purposes.
Automexon aims to acknowledge a deletion request within 7 business days and, after verification, complete eligible deletion without undue delay and normally within 30 days where feasible. Applicable legal deadlines take precedence. If Automexon cannot delete certain information within that period, we will explain the reason or the applicable retention exception where appropriate and confirm the outcome by email.
Deleted information may remain in secured backup copies until those backups are overwritten or expire under the applicable backup cycle. Backup data is not restored for ordinary business use except where required for disaster recovery, security or legal reasons.
Meta, WhatsApp, payment providers, hosting providers and other connected services may independently control information in their own systems. Removing Automexon access or deleting Automexon records does not automatically delete records controlled by those providers. Separate provider deletion or account- management procedures may be required.
Data deletion requests and questions: Email: automexon@gmail.com
Website: https://automexon.com Data Deletion page: https://automexon.com/data-deletion
Questions about this policy? Email automexon@gmail.com.